RBSV Customer Privacy Notice
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This privacy notice tells you what to expect us to do with your personal information.
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Our contact details
Telephone: 07367796646
Email: admin@rbsv.co.uk
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What information we collect, use, and why
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We collect or use the following information to provide services and goods, including delivery:
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Names and contact details.
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Payment details (including card or bank information for transfers and direct debits).
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Health information (including dietary requirements, allergies and health conditions).
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Health and safety information.
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Photographs or video recordings.
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Records of meetings and decisions.
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Information relating to compliments or complaints.
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We collect or use the following information for service updates or marketing purposes:
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Names and contact details.
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Marketing preferences.
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Records of consent, where appropriate.
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Lawful bases
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Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent.
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Contract.
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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent.
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Where we get personal information from
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People directly.
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Legal and judicial sector organisations.
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Schools, colleges, universities or other education organisations.
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Councils and other public sector organisations.
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How long we keep information
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Who we share information with
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Other organisations
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Organisations we need to share information with for safeguarding reasons
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Professional or legal advisors
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Your data protection rights
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Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal data.
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Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
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Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
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You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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How to complain
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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
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The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
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Last updated 16 May 2024
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